Geneseo Leather Patch Hat

At Gimme A Sign, we take pride in crafting high-quality custom hats tailored to your specifications. Because each hat is made to order, we only offer refunds in cases where there is a defect in quality or craftsmanship.

Refund Eligibility:

• Refunds will only be granted for product quality issues, such as material defects, incorrect embroidery, or construction flaws.
• Customers must approve a proof before production begins. Once the proof is approved, we are not responsible for any errors in design, text, or colors.
• Slight variations in color or placement may occur due to the nature of custom production and are not considered defects.

How to Request a Refund:

• Contact us within [7 days] of receiving your order.
• Provide clear photos of the issue, along with a description of the defect.
• Our team will review the claim and determine if a refund or replacement is appropriate.

Non-Refundable Situations:

• Errors in design that were approved in the proof.
• Customer-provided mistakes (e.g., incorrect spelling, wrong color choice).
• General dissatisfaction with design preferences after approval.

We appreciate your understanding and look forward to creating a high-quality, custom hat just for you! If you have any questions, feel free to contact us before placing your order.

At Gimme A Sign, we take great care in crafting and delivering your custom hats. Below are the details of our shipping process to ensure a smooth and transparent experience.

Processing & Production Time:

• All custom hats are made to order. Production time typically takes 7-10 business days after proof approval.
• Orders will not be processed until the customer has approved the proof. Delays in approval may result in delayed shipping.

Shipping Methods & Delivery Time:

• We offer several shipping options at checkout, including standard and expedited shipping.
• Estimated delivery times depend on the selected shipping method and the destination. Please note that shipping times do not include production time.
• Once shipped, tracking information will be provided via email.

Shipping Costs:

• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
• We are not responsible for any additional customs, duties, or taxes for international shipments.

Lost, Delayed, or Damaged Shipments:

• Once your order has left our facility, we are not responsible for delays caused by the carrier (e.g., weather, holiday delays, or operational disruptions).
• If your order arrives damaged, please contact us within 7 days with photos of the damage so we can assist you.
• If a package is lost in transit, please reach out to the carrier first to file a claim. We will do our best to assist you in resolving the issue.

Address Accuracy:

• Customers are responsible for providing an accurate shipping address at checkout.
• We are not liable for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.

If you have any questions about our shipping policy, feel free to contact us before placing your order!